Quality Management

The course of Quality Management introduces the participants to the fundamentals of Total Quality and Continuous Improvement as a framework for business excellence and enhanced competitiveness. The quality of the goods, services and processes offered is a fundamental concern to all organizations, and a key to competitive advantage.

Topics covered in the course include: Fundamentals and basic building blocks of Quality Management and Total Quality Management, statistical thinking, tools and methods for improving quality and productivity, overview of quality standards / excellence frameworks such as ISO 9000 and EFQM, organizational and human aspects of quality management, and quality strategy.

Students will learn to develop and implement a quality program and identify and prioritize problems associated with the quality and will deepen the human resources management practices in quality.